Shipping

Costs United Kingdom

€ 25,00 for all orders.
We use PostNL and you will receive a tracking code.
Shipping takes approx. 5-14 days.

Costs Rest of the World

€ 27,50 for all orders.
Shipping takes aprox. 12-21 days. Isolated locations may take longer to arrive

If you cannot find your country of residence in the list, please contact us to discuss availability.

Payment

Upon completing your order, you can choose from the following payment methods. Unfortunately, PayPal is no longer available.

Available Payment Methods:

• Credit Card (Visa, Mastercard, Apple Pay)
  You can pay using Visa, Mastercard, or Apple Pay. All credit card payments are processed securely via Quickpay. You will be redirected to a secure payment page to complete your transaction quickly and easily.
• IDEAL
  A trusted Dutch debit payment system.
• Mistercash and Sofortbanking
  Available for Belgian and German cardholders.
• Money Transfer
  You can also pay directly via a bank transfer. Please use the following details:
  • Name: Hartman Cigars
  • IBAN: NL76INGB0005389233
  • BIC: INGBNL2A
  Your order will be shipped as soon as the payment is received.

We hope you are satisfied with the item you have purchased. But if the product, for any reason, does not meet your expectations, it can  be returned within 30 days of purchase for refund credit, or exchange (minus delivery charges).

Please call us or send an e-mail with the problem and we will find a suitable solution.

Now and then we get a message from a concerned customer who thinks there is mold on the cigars. In most cases it is not mold but bloom.

Bloom, also called plume, is a grey/white residual powder that is left from the cigar’s essential oils drying on its surface, and it is considered a very good sign that the proper aging is taking place. You can easily wipe it off and it leaves no marks on the cigar.

Mold ruins the taste of a cigar and leaves a spot when you wipe it off.

If your country is not in the shippinglist, please contact us. It might be possible to add your country.

We do not sell tobacco products like cigarettes, loose tobacco or smokeless tobacco products to the USA as we also sell Cuban products.

The dimensions we use on our website are in millimeters for length and parts of an inch for ring gauge.

We have experts at your service to help you find out which cigar, pomade, vaporizer or any other of products on our site fits you best.

You can call us during office hours to help you make a choice on: +31 (0) 20 670 5770
If you want to ask us something outside of the office hours or if you prefer discussing the issue through mail, you can contact us on: [email protected]

Yes, we offer insurance for all orders. The cost is a percentage of the order amount, and the insurance option is automatically set to “Yes” during checkout. If you do not wish to include insurance, you can toggle the insurance button to “No.”

Our insurance covers seizure, loss, damage, and extra charges raised by customs. Here’s how it works:

• Seizure by Customs: If your order is seized, send us a copy of the letter received from Customs, and we will either reship your order or issue a refund.
• Lost Orders: If your order gets lost, we will work with the carrier to locate it. If it cannot be found within 30 days, you will receive a reshipment or a refund.
• Damaged Orders: If your order is damaged upon arrival, send us clear pictures of the damage. We will resolve the issue in a way that suits your needs.
• Extra Customs Charges: If Customs raises additional charges, you may refuse to pay. In such cases, the order will be returned to us, typically within 21 days. Once the tracking shows the order is being returned to sender, we will reship or refund your purchase.

For any further questions or assistance, feel free to contact our support team.